Our promise

We pack every order with care. If something is not right when it reaches you, we want to put it right. This page explains when you can ask for a return or refund, what we need from you, and how refunds work.

Please read it together with our Terms of Sale and Delivery Policy.

When you can ask for a return or refund

You can contact us if:

• your item arrived damaged or broken;
• you received the wrong item;
• an item is missing from your parcel; or
• [add any other case you accept, for example a defective product]

Please contact us within [7 days] of receiving your parcel.

Unboxing video and photos (required)

Every return claim needs proof. To protect both you and us, please do the following when your parcel arrives:

• Record an unboxing video while you open the parcel. Start the video before you open it, so it shows the parcel, the shipping label and then the items inside.
• Take clear photos of the damaged or wrong item, the packaging and the shipping label.
• Keep the packaging until your claim is settled.
• Share the video and photos with us, along with your order number.

We cannot accept a return claim without the unboxing video and photos.

Items that cannot be returned

Glass items cannot be returned or replaced.

[Add any other items you do not accept back, for example opened or used products, personalised items or items bought in a special sale. Delete this line if there are none.]

How to ask for a return

1. Contact us by email at info@kelikunjvrindavan.com, on WhatsApp or by phone (+91 97628 56140), Monday to Saturday, 10:00 am to 6:00 pm. Give your order number and a short description of the problem.
2. Send your unboxing video and photos, as described above.
3. We review your claim and acknowledge it within 48 working hours.
4. We tell you the result. If your claim is approved, we will explain the next step, which is a refund or, where we offer it, a replacement. [Add how returned items are sent back, if you ask for them, and who pays the return shipping]

How refunds work

• Approved refunds are sent to the same payment method you used (Razorpay, PayPal or PhonePe).
• We start the refund within [5 to 7 working days] after your claim is approved. Your bank or payment provider may take a few more days to show the amount in your account.
• [Say whether the original shipping charge is refunded, and whether any charge is deducted]

Cancelling an order

If you want to cancel an order, please contact us as early as you can. [Add until when you can cancel, for example before dispatch] Once an order has been handed to the courier, it can no longer be cancelled, but you may still ask for a return if it arrives damaged or wrong, as described above.

International orders

The same rules apply to orders delivered to the USA, Australia and Canada. Your unboxing video and photos are just as important, because they help us claim from the courier. [Add who pays return shipping and customs charges for international orders, if relevant]

Contact and grievances

If you have a question or complaint, please contact us:

We acknowledge complaints within 48 working hours and resolve them within 30 days.