Who we are

This website is operated by Keli Kunj Vrindavan Private Limited (“Keli Kunj”, “we”, “us”), a company that sells devotional and spiritual products such as agarbatti, dhoop, attar, tulsi mala, puja samagri, poshaks, singhasans and devotional books.

Registered address: Jadaun Parking, Near NRI Green, Sunrakh Road, Mathura, Uttar Pradesh 281121, India.

Our related website, kelikunj.com, is operated by the same company.

For the purpose of this policy, we are the party that decides how and why your personal information is used. This policy applies to our website kelikunjvrindavan.com and to related communication with you, such as order messages and customer support.

Information we collect

Information you give us

• Account and order details: your name, delivery and billing address, phone number and email address.
• Order information: the products you buy, order value and delivery instructions.
• Messages: anything you send us through our contact form, email, phone or WhatsApp, including photos you share for a damaged-order claim.
• Reviews and feedback you choose to submit.

Information collected automatically

• Device and browser details, IP address and approximate location.
• Pages you visit, links you click and the time you spend on the site.
• Information stored by cookies and similar technologies (see section 7).

Information from others

• Payment status and confirmation from our payment provider. We do not receive your full card, UPI PIN or net banking details.
• Delivery updates from our courier partners.

We do not ask for sensitive information such as health details or government ID numbers to place an order.

How we use your information

• To accept, process, pack and deliver your orders, and to send order and delivery updates.
• To take payments and prevent fraud.
• To answer your questions and handle returns, refunds and complaints.
• To keep your account secure and run the website.
• To understand how the site is used so we can improve products, content and speed.
• To send you offers, festival updates and news, only if you have agreed (see section 8).
• To meet our legal, tax and accounting obligations.

Consent and legal basis

We process your personal information when you have given your consent, when it is needed to complete your order or contract with us, when the law requires it, or for other lawful purposes allowed under applicable law, such as preventing fraud and keeping the website secure.

Where we rely on your consent, you can withdraw it at any time by contacting us (see section 16). Withdrawing consent will not affect what we did before you withdrew it, and it may mean we can no longer provide some services, such as delivering an order.

Who we share it with

We share your information only as needed, with:

• Courier and logistics partners, including DTDC, India Post and Shiprocket, to deliver your order. They receive your name, address and phone number.
• Payment providers, including Razorpay, PayPal and PhonePe, to process payments.
• Technology providers for website security, hosting, email and analytics, including Cloudflare, Google Workspace and Google Cloud [add your analytics tool, if any].
• Professional advisers such as accountants and lawyers, where needed.
• Government or law enforcement authorities, if the law requires it or to protect our rights and safety.
• A buyer or successor, if our business is ever merged, sold or restructured. We will tell you if this changes who holds your information.

These partners may use your information only to provide their services to us. We do not sell your personal information.

Payments

Payments on our website are handled by Razorpay, PayPal and PhonePe, depending on the payment method you choose. Your card, UPI, wallet or net banking details are entered on their secure pages and are not stored on our servers. These providers have their own privacy policies, so please read them to see how they handle your data.

Cookies

Cookies are small files saved on your device. We use them to keep your cart working, remember you when you log in, and understand how the site is used.

You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the website may not work.

Messages and marketing

We will send you service messages about your order, such as confirmations, shipping updates and replies to your questions, by email, SMS or WhatsApp.

We send promotional messages, such as offers and festival updates, only if you have agreed to receive them. You can stop them at any time by using the unsubscribe link in an email, replying STOP to a message, or contacting us.

How long we keep data

We keep your information only as long as needed for the reasons in this policy. For example, we keep order and invoice records for the period required by tax and accounting laws, and we keep account details until you ask us to delete your account. When information is no longer needed, we delete it or make it anonymous. [Add your own retention periods if you have them.]

Security

We take reasonable steps to protect your information, including secure connections (HTTPS), access controls and trusted service providers. No website or online system can be completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will inform you and the authorities as the law requires.

Please keep your account password private and let us know if you think your account has been misused.

International customers

We are based in India and ship to customers in India, the USA, Australia and Canada. If you order from outside India, your information will be processed in India and by our service providers, who may be located in other countries. By placing an order, you understand that your information will be transferred to and handled in these locations, with the protections described in this policy.

Your rights

Depending on where you live and the law that applies, you may have the right to:

• know what personal information we hold about you and get a copy of it;
• correct information that is wrong or out of date;
• ask us to delete your information, where the law allows;
• withdraw your consent, or object to certain uses such as marketing;
• nominate another person to exercise your rights in case of your death or incapacity (under Indian law); and
• complain to us, and to the relevant data protection authority if you are not satisfied.

To use any of these rights, write to us using the details in section 16. We may ask you to confirm your identity first, and we will reply within a reasonable time as the law requires. We may keep some information where the law requires us to, for example invoice records.

Children

Our website is meant for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has given us information without such consent, please contact us and we will delete it.

Other websites

Our site may link to other websites, such as courier tracking pages or social media. We do not control them and are not responsible for their privacy practices. Please read their policies before you share any information.

Changes to this policy

We may update this policy from time to time, for example when our services or the law change. The date at the top of this page shows when it was last updated. If we make important changes, we will tell you through the website or by email.

Contact and grievances

If you have a question, request or complaint about your personal information, please contact us:

We acknowledge complaints within 48 working hours and resolve them within 30 days.