Where we deliver

We deliver all across India, and to the USA, Australia and Canada. If you live somewhere else, please write to us before you order, and we will tell you whether we can reach you.

Delivery times

These are estimates, not guarantees. The exact time depends on your location and the courier. [Say whether the days are counted from the order date or from the dispatch date]

Order processing

After you place an order, we check it, pack it and hand it to the courier. [Add how long this usually takes, for example 1 to 2 working days] You will get a confirmation once your order is on its way.

Our delivery partners

We ship with DTDC, India Post and Shiprocket, a shipping platform that connects us with courier companies. We choose the partner that is best for your address and your order.

Shipping charges

[Add your rules, for example free shipping above a certain order value, and the charge for international orders] Your shipping charge, if any, is shown at checkout before you pay.

Tracking your order

You can follow your parcel on our Track Your Order page. If tracking does not update for several days, or you have any doubt, please contact us and we will check with the courier.

Customs duties and taxes (international orders)

[Confirm and edit: Customs duties, import taxes and clearance fees charged by the destination country are paid by the customer, and are not included in our prices]

Address and failed deliveries

• Please give a complete address, pin code and a phone number that works. Couriers need it to reach you.
• If a courier cannot deliver after trying, or the address is wrong, the parcel may come back to us. [Add what happens then, for example re-shipping charges or a refund minus shipping]
• If you need to change your address, contact us as soon as possible, before the parcel is dispatched.

Delays

Festivals, bad weather, strikes, customs checks and other things outside our control can delay a parcel. We will help you follow up with the courier, and we are sorry for any waiting.

If your parcel arrives damaged

Please record an unboxing video when you open it and keep photos of the item, the packaging and the shipping label. Then write to us as explained in our Refund and Returns Policy. Glass items cannot be returned or replaced.

Contact and grievances

If you have a question or complaint, please contact us:

We acknowledge complaints within 48 working hours and resolve them within 30 days.